Your input is invaluable as we strive to improve the quality of our services. We appreciate your positive comments on the hotel's location and the convenience provided by our app, however, we regret that the overall experience did not meet your expectations. We understand how frustrating this can be and we assure you that this is not the standard of service we aim to provide. It is disheartening to hear about the difficulties you faced with the facilities in your room and the elevator system. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We value your feedback as it helps us in our endeavor to provide superior customer service.
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